Atelier Terms

i.The bespoke nature of the work

Every Sempiternal headboard is made to order, by a single pair of hands. Frames are built to your particular dimensions; fabric is cut to your particular proportions. Once production begins, a piece cannot be returned, exchanged, or resold as new — it is yours alone, made for your room.

For this reason, custom-made pieces are exempt from standard consumer-goods return windows under U.S. law, and the terms below replace any general-merchant return policy you may be accustomed to.

ii.The order agreement

Before any work begins, you receive a written order agreement detailing the piece, fabric, dimensions, price, lead time, and these terms in full. The agreement is signed electronically by both of us. Production does not begin until both the signed agreement and the deposit are received.

iii.Deposits and balance

A deposit of fifty percent of the total price confirms your order and reserves your place in the workroom queue. The remaining fifty percent is due before the piece leaves the workroom for delivery.

A 48-hour grace period applies to the deposit: should you wish to cancel within that window, the deposit is refunded in full, no questions asked. After 48 hours, the deposit is considered non-refundable, as it is at this point that materials are ordered, frames are begun, and time is committed to your piece.

iv.Payment methods

Payment is processed through Helcim, a trusted merchant partner. Major credit cards, debit cards, ACH bank transfers, and wire transfers are all welcomed. For balances above $2,500, bank transfer is gently requested — it is gentler on the atelier's small operating costs, and we share a portion of the savings as a small courtesy discount.

All charges appear on your statement as SEMPITERNAL HOME LLC. Should you not recognize a charge, please write to me before contacting your bank — these things are almost always a small misunderstanding, and resolved by a single email.

v.Lead times

Lead times are typically eight to ten weeks, and are stated plainly in your order agreement. I do my best to meet every promised date. Should an unforeseen delay arise — a delayed shipment of fabric, an unexpected closure at the mill — I write to you immediately with an honest revised date.

vi.Cancellations and changes

Within the 48-hour grace period, an order may be cancelled in full and the deposit refunded. After the grace period, an order may not be cancelled, though small changes to fabric or proportion may sometimes be accommodated if production has not yet begun. Please write as early as possible — I am almost always able to find a way.

vii.Defects, damage, and the guarantee

Every piece is guaranteed against defects of materials and workmanship for one full year from the date of delivery. Should a defect arise within that time, write to me — I repair or replace at no cost to you, including return shipping where required.

Should your piece arrive damaged in transit, please write within 48 hours of delivery, with photographs. Transit damage is also corrected at no cost — repaired in your home where possible, replaced where not.

viii.Returns

Bespoke pieces are not returnable for change of mind, change of décor, evolved taste, or unforeseen room redesign. They are returnable only in the case of defect or transit damage, addressed under the section above.

This is the gentle bargain of bespoke work: in exchange for a piece made entirely for you, in your fabric and to your dimensions, you accept the piece as yours. It is the standard of the craft, and what allows small ateliers like this one to exist at all.

ix.Privacy

Your personal information — name, address, telephone, email, and the details of your order — is held in the strictest confidence. It is used solely to fulfill your order and to correspond with you. It is never sold, shared, or used for any purpose beyond your order.

x.If a disagreement should arise

My hope is always that any concern is resolved personally, by writing to one another. In the unlikely event of an unresolved dispute, both parties agree to first attempt resolution by direct correspondence within thirty days, before pursuing any formal action. Any unresolved matter shall be subject to the laws of the State of Utah, where the atelier is based.

xi.These terms

These terms apply to all orders placed with Sempiternal Home LLC. They may be revised from time to time; the version in effect at the moment you sign your order agreement is the version that governs your order. The agreement you sign will include the current terms in full as an attachment, so there is never any ambiguity about which version applies.